Our top priority is to ensure you are able to find the tickets you were searching for.

When working with cancellations and refunds, all orders are reviewed in a case-by-case basis. If you believe you are eligible for a refund, please contact us at info@myparktickets.com or call us at +1 (407) 337-5311 for further help. See terms below:

• Cancellation Fee:

  • A 10% cancellation fee will be applied to all ticket cancellations. This fee covers processing, merchant, and delivery costs incurred during the original transaction.

• Refund Eligibility:

  • Tickets must be unused and unsigned to qualify for a refund.
  • Expired tickets, or any tickets not currently sold on this site, are non-refundable.

• Refund Processing:

  • Refunds will be processed to the original payment method within 7–10 business days after the cancellation is confirmed.

• Weather Conditions:

  • Tickets cannot be refunded due to adverse weather conditions. Please check the weather forecast before your visit. Park operations are subject to their own weather policies, and My Park Tickets cannot guarantee park-specific accommodations.

• Redeemed Tickets:

  • Once tickets have been redeemed, they become non-refundable and non-transferable. Please ensure your plans are finalized before redeeming your tickets.

• Cancellation and Reservation Changes:

  • Many tours and attractions require advanced notice for cancellations or reservation changes. Please review individual ticket descriptions for specific details.

• Cancellation Deadline:

  • Cancellation requests must be submitted at least 48 hours prior to the intended ticket use date. No refunds will be provided for requests made after this deadline.

Ticket prices are controlled by the theme parks and other area attractions and are subject to change without notice. MyParkTickets.com is not responsible for lost or stolen tickets. Lost or stolen tickets will not be replaced. Many theme parks require under Florida law that multiple day park or event tickets are non-transferable and must be used by the same person on any and all days. You cannot share multiple day tickets with friends or family. MyParkTickets.com is not responsible for changes in park hours, attractions or entertainment schedules. Some parks or attractions may be closed due to refurbishing, capacity, weather or special events; and may otherwise change or be discontinued without notice.

Help us protect your privacy, please do not include in your message any sensitive personal information such as credit/debit card number, bank/checking account number, social security number, driver’s license number or equivalent data. We will contact you as needed to complete your request.