FAQ

Visit our website and find the guaranteed best prices on all the greatest area attraction tickets. Our user-friendly services will help you find, order and buy your tickets online. If you have any questions or need assistance, call us at 1-407-337-5311 between 9 a.m. and 9 p.m., Monday through Friday, and one of our agents will assist you.

No. Most Orlando attractions accept mobile tickets.

You can buy discounted Disney World tickets from trusted local resellers like My Park Tickets, located in Orlando and authorized to offer real savings.

Yes. We offer instant delivery options for same-day use – perfect for last minute plans.

If you are planning on going to Walt Disney World we recommend you to buy the tickets at least 7 days in advance in order to make the reservation for the Lightning Lane.

All the tickets are issue manually, so it normally takes between 10 to 15 minutes to issue your tickets. Please remember that we receive multiple orders per day, so we have lots of tickets to issue.

In case you need the tickets right away. Please contact us at (407) 337-5311 and one of our agents will assist you.

If you order the tickets while we are closed your order will be process on the following day. We issue tickets every day from 7AM till 11 PM. Don’t worry you will receive them before the parks open.

Please note that our office is closed on Sunday, but we do issue tickets on Sunday as well. Just the office will be closed for pick up.

Parking is generally not included unless specifically stated.

Yes! My Park Tickets is an authorized seller of Orlando attraction tickets, helping families save on admission since 2018.

Most tickets are delivered electronically via email and can be scanned directly from your phone.

We accept all types of credit card payments online (Visa, MasterCard, Discover, American Express), and PayPal.

We also accept Apple Pay and Google Pay if you are buying from your phone.

If you wish to pay with cash you can also purchase your tickets in our Office in person.

To protect our guests, only the cardholder will be able to pick up the tickets in our Office. We ask for guests to show proof of identification, and also provide the credit card used in the original purchase in order to obtain the tickets.

After ordering your tickets, you will receive an email confirming your order, and the instructions to received your tickets online. If you wish to pick them up from our office the directions will on the bottom of your order.

My Park Tickets is open to help you on holidays, but hours may vary.

Refunds or exchanges depend on the park’s policy. Contact us before your visit and we’ll handle rescheduling or refund processing where allowed.

Our top priority is to ensure you are able to find the tickets you were searching for. When working with cancellations and refunds, all orders are reviewed in a case-by-case basis. If you believe you are eligible for a refund, please contact us at info@myparktickets.com. See terms below:

• Tickets must be unused and unsigned to qualify for Return Policy
• Expired tickets, or any ticket not currently sold on this site, are non-refundable
• If a RFID profile has been set up on Disney tickets they cannot be returned or exchanged
• Many tours and attractions require advanced notice for a cancellation or
  reservation change. Please see individual descriptions for details
• Some exclusions and restrictions may apply. Please see individual ticket
  descriptions for refund/return policies