FAQ

Ordering Tickets

How do I order my tickets?

Visit our website and find the guaranteed best prices on all the greatest area attraction tickets. Our user-friendly services will help you find, order and buy your tickets online. If you have any questions or need assistance, call us at 1-407-504-0225 between 9 a.m. and 9 p.m., seven days a week. Help us protect your privacy, please do not include in your message any sensitive personal information such as credit/debit card number, bank/checking account number, social security number, driver's license number or equivalent data. We will contact you as needed to complete your request.

How soon before I arrive do I have to order my tickets?

If you choose our shipping option, we require at least 2-3 business days to ship out your order. If you choose to pick up your order, you can order your tickets at any time. Tickets are available for pickup at our Welcome Center as soon as the order is placed.

About our Tickets

Are your Disney tickets RFID & FastPass+ enabled?

Yes all of our tickets are RFID & FastPass+ enabled. To learn the best practices and how to set up your Disney experience.

Payment Options

What forms of payment do you accept?

We accept credit card payments online (Visa, MasterCard, Discover, American Express, and many more). If you wish to pay with cash or travelers check, you can purchase tickets in our Welcome Center..

Pick-up/Delivery

I am ordering tickets with my credit card, but someone else will be picking up the tickets. Is this okay?

To protect our guests, only the cardholder will be able to pick up the tickets at the Welcome Center. We ask for guests to show proof of identification and provide the credit card used in the original purchase to obtain the tickets.

Where do we pick up our tickets?

After ordering your tickets, you will receive an email confirming your order and providing you directions to our Welcome Center for pick-up.

Are you open on holidays?

My Park Tickets is open to help you on holidays, but hours may vary.

Canceling or Changing an Order

Can I change my order?

Our top priority is to ensure you are able to find the tickets you were searching for. When working with cancellations and refunds, all orders are reviewed in a case-by-case basis. If you believe you are eligible for a refund, please contact us at info@myparktickets.com or call us at 1-407-504-0225 for further help. See terms below:

  • Tickets must be unused and unsigned to qualify for Return Policy
  • Expired tickets, or any ticket not currently sold on this site, are non-refundable
  • If a RFID profile has been set up on Disney tickets they cannot be returned or exchanged
  • Many tours and attractions require advanced notice for a cancellation or
    reservation change. Please see individual descriptions for details
  • Some exclusions and restrictions may apply. Please see individual ticket
    descriptions for refund/return policies