FAQ

Ordering Tickets

Visit our website and find the guaranteed best prices on all the greatest area attraction tickets. Our user-friendly services will help you find, order and buy your tickets online. If you have any questions or need assistance, call us at 1-407-504-0225 between 9 a.m. and 9 p.m., seven days a week. Help us protect your privacy, please do not include in your message any sensitive personal information such as credit/debit card number, bank/checking account number, social security number, driver's license number or equivalent data. We will contact you as needed to complete your request.

If you choose our shipping option, we require at least 2-3 business days to ship out your order. If you choose to pick up your order, you can order your tickets at any time. Tickets are available for pickup at our Welcome Center as soon as the order is placed.

About our Tickets

Yes all of our tickets are RFID & FastPass+ enabled. To learn the best practices and how to set up your Disney experience.

Payment Options

We accept credit card payments online (Visa, MasterCard, Discover, American Express, and many more). If you wish to pay with cash or travelers check, you can purchase tickets in our Welcome Center..

Pick-up/Delivery

To protect our guests, only the cardholder will be able to pick up the tickets at the Welcome Center. We ask for guests to show proof of identification and provide the credit card used in the original purchase to obtain the tickets.

After ordering your tickets, you will receive an email confirming your order and providing you directions to our Welcome Center for pick-up.

My Park Tickets is open to help you on holidays, but hours may vary.

Canceling or Changing an Order

Our top priority is to ensure you are able to find the tickets you were searching for. When working with cancellations and refunds, all orders are reviewed in a case-by-case basis. If you believe you are eligible for a refund, please contact us at info@myparktickets.com or call us at 1-407-504-0225 for further help. See terms below:

  • Tickets must be unused and unsigned to qualify for Return Policy
  • Expired tickets, or any ticket not currently sold on this site, are non-refundable
  • If a RFID profile has been set up on Disney tickets they cannot be returned or exchanged
  • Many tours and attractions require advanced notice for a cancellation or
    reservation change. Please see individual descriptions for details
  • Some exclusions and restrictions may apply. Please see individual ticket
    descriptions for refund/return policies